Hallagan Consulting

  1. Begin to see your business holistically, from the company as a whole to your individual business unit (as its own process).
    1. Loops are the paths taken by your customers and by management that “touch” all the essential customer experiences. All sub-loops, decisions, changes, and discussions must flow from this. This is how you build a cutting edge, customer-centric culture.
      1. Based on the Domino Theory in this chapter, develop managers checklists that tie the soul of what he or she does to the soul of the operation (the loop).